.support-admin-metrics{display:grid;grid-template-columns:repeat(5,minmax(120px,1fr));gap:10px;margin-bottom:14px}.support-admin-metrics article{padding:14px;border:1px solid rgba(255,255,255,.08);border-radius:13px;background:rgba(255,255,255,.02)}.support-admin-metrics small{display:block;color:#999}.support-admin-metrics strong{font-size:1.6rem;color:#f0c981}.support-admin-layout{display:grid;grid-template-columns:minmax(310px,40%) 1fr;gap:14px;min-height:560px}.support-admin-filters{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:10px}.support-admin-filters button{border:1px solid rgba(255,255,255,.1);background:#151311;color:#aaa;border-radius:999px;padding:7px 10px;cursor:pointer}.support-admin-filters button.is-active{color:#f2cb87;border-color:#c48e3f}.support-admin-list{display:flex;flex-direction:column;gap:8px;max-height:640px;overflow:auto}.support-admin-ticket{display:flex;flex-direction:column;gap:5px;text-align:left;padding:12px;border:1px solid rgba(255,255,255,.08);border-radius:12px;background:#100e0d;color:#ddd;cursor:pointer}.support-admin-ticket:hover,.support-admin-ticket.is-active{border-color:rgba(207,153,67,.48);background:rgba(207,153,67,.06)}.support-admin-ticket-top{display:flex;justify-content:space-between;gap:8px}.support-admin-ticket>span:not(.support-admin-ticket-top),.support-admin-ticket small{color:#929292}.support-admin-priority{font-style:normal;font-size:.68rem;padding:4px 7px;border-radius:999px;background:rgba(255,255,255,.06)}.support-admin-priority.is-urgent{color:#ff9e9e;background:rgba(206,59,59,.16)}.support-admin-priority.is-high{color:#ffd08a;background:rgba(206,136,41,.14)}.support-admin-detail{border:1px solid rgba(255,255,255,.08);border-radius:14px;overflow:hidden;background:rgba(255,255,255,.015)}.support-admin-detail-empty{min-height:500px;display:grid;place-items:center}.support-admin-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:16px;border-bottom:1px solid rgba(255,255,255,.07)}.support-admin-detail-head small{color:#d4a45a}.support-admin-detail-head h3{margin:5px 0}.support-admin-detail-head p{margin:0;color:#999}.support-admin-controls{display:flex;gap:9px;align-items:end;padding:12px 16px;background:rgba(255,255,255,.02)}.support-admin-controls label{display:flex;flex-direction:column;gap:5px;font-size:.75rem;color:#999}.support-admin-controls select{background:#0c0b0a;color:#eee;border:1px solid rgba(255,255,255,.12);padding:8px;border-radius:8px}.support-diagnostics{margin:0 16px 10px;border:1px solid rgba(81,148,187,.18);border-radius:9px;background:rgba(49,116,155,.05)}.support-diagnostics summary{cursor:pointer;padding:9px 11px;color:#a9cde1}.support-diagnostics pre{white-space:pre-wrap;word-break:break-word;max-height:240px;overflow:auto;margin:0;padding:12px;color:#9fb2bc;border-top:1px solid rgba(255,255,255,.06);font-size:.72rem}.support-admin-thread{display:flex;flex-direction:column;gap:9px;padding:16px;max-height:330px;overflow:auto}.support-admin-message{max-width:86%;padding:10px 12px;border-radius:11px;border:1px solid rgba(255,255,255,.07);background:#151311}.support-admin-message.is-user{margin-left:auto;background:rgba(48,118,164,.1)}.support-admin-message.is-staff{margin-right:auto;background:rgba(186,129,46,.1)}.support-admin-message.is-internal{max-width:100%;border-style:dashed;background:rgba(129,83,149,.12);border-color:rgba(172,110,196,.32)}.support-admin-message header{display:flex;justify-content:space-between;color:#999;font-size:.7rem}.support-admin-message p{margin:6px 0 0;line-height:1.45}.support-admin-attachments{padding:0 16px 10px;display:flex;gap:7px;flex-wrap:wrap}.support-admin-attachments>strong{width:100%;color:#cfa25e}.support-admin-attachments button{border:1px solid rgba(255,255,255,.1);background:#12100e;color:#ddd;padding:7px 9px;border-radius:8px;cursor:pointer}.support-admin-reply{padding:14px 16px;border-top:1px solid rgba(255,255,255,.07);display:grid;grid-template-columns:1fr auto;gap:9px;align-items:end}.support-admin-reply textarea{grid-column:1/-1;min-height:82px;background:#0c0b0a;color:#eee;border:1px solid rgba(255,255,255,.12);border-radius:9px;padding:9px}.support-admin-reply label{font-size:.78rem;color:#aaa}@media(max-width:980px){.support-admin-metrics{grid-template-columns:repeat(2,1fr)}.support-admin-layout{grid-template-columns:1fr}.support-admin-list{max-height:250px}}